Privacy Policy

Last updated: 10 September 2026

Pramukh Homes respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Pramukh Homes collects, uses, stores, discloses and protects personal information when you visit our website, contact us, enquire about our services, or otherwise interact with us.

We aim to manage personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), to the extent those laws apply to our business.

1. About Pramukh Homes

Pramukh Homes is an Australian home building and construction business providing services including:

• Custom home builds

• Knockdown and rebuild services

• Renovations and extensions

• Project management

• Home building and design-related services

For privacy enquiries, requests or complaints, you can contact us at:

Pramukh Homes
Bungarribee, NSW 2767, Australia
Email: info@pramukhhomes.com.au
Phone: +61 433 899 026
Website: www.pramukhhomes.com.au

2. What Personal Information We Collect

Depending on how you interact with us, we may collect personal information such as:

• Your name

• Phone number

• Email address

• Information you provide when making an enquiry

• Information about your building, renovation or project requirements

• Communications and correspondence between you and Pramukh Homes

• Information provided when requesting information about our services

• Website usage and technical information collected through analytics and website technologies

We generally only collect information that is reasonably necessary for us to provide our services, respond to enquiries, communicate with you and operate our business.

We do not generally seek to collect sensitive information through our website.

3. How We Collect Personal Information

We may collect personal information directly from you when you:

• Complete a contact or enquiry form on our website

• Contact us by email or telephone

• Communicate with us through WhatsApp or social media

• Request information about our services

• Engage us for building, renovation or project management services

• Communicate with us during an existing project or business relationship

We may also collect certain technical and website usage information automatically when you visit our website through analytics and related technologies.

Where reasonably practicable, we collect personal information directly from the individual concerned.

4. Information Collected Through Our Website

Our website may collect information submitted through enquiry forms.

Currently, our website contact forms may request:

• Name

• Phone number

• Email address

This information is used to respond to your enquiry and understand how we may assist you.

Information submitted through our website may be received and stored in our business email systems.

Please do not submit sensitive personal information through a website enquiry form unless we specifically request it and it is reasonably necessary.

5. Why We Collect and Use Personal Information

We may collect, hold, use and disclose personal information for purposes including:

• Responding to enquiries and requests

• Providing information about our services

• Preparing and discussing building or renovation proposals

• Communicating with current and prospective clients

• Managing building, renovation and project management services

• Providing customer support and aftercare

• Scheduling consultations, meetings and other communications

• Managing our business relationship with you

• Sending relevant marketing and promotional communications where permitted by law

• Improving our website, services and customer experience

• Understanding website usage and visitor behaviour

• Measuring the effectiveness of advertising and marketing campaigns

• Maintaining website security and preventing misuse

• Complying with applicable legal and regulatory obligations

We will not use personal information for purposes that are unrelated to the reason it was collected unless permitted or required by law or otherwise authorised by you.

6. Direct Marketing

Pramukh Homes may use personal information to communicate with you about our services, offers, projects, updates or other information that may be relevant to you.

Marketing communications may be provided by:

• Email

• SMS

• Telephone

• WhatsApp

• Other communication channels where permitted by law

Where required by applicable law, we will obtain appropriate consent before sending commercial electronic marketing communications.

You may withdraw your consent or opt out of receiving marketing communications at any time.

If you no longer wish to receive marketing communications, you can contact us at:

info@pramukhhomes.com.au

We will process valid opt-out requests in accordance with applicable Australian law.

7. Website Analytics and Tracking

Pramukh Homes uses Google Analytics and Google Tag Manager to help understand how visitors use our website and to improve our website, services and marketing activities.

These technologies may collect information such as:

• Pages visited

• Website interactions

• Approximate geographic information

• Device and browser information

• Referring website or source

• General website usage information

This information is generally used in aggregated or analytical form to understand website performance and visitor behaviour.

We may also use analytics and advertising technologies to measure the effectiveness of our marketing and advertising campaigns.

8. Advertising and Remarketing

Pramukh Homes may use online advertising and tracking technologies provided by third parties, including platforms used for digital advertising and campaign measurement.

These technologies may allow us to:

• Measure advertising performance

• Understand how users interact with our website after seeing an advertisement

• Improve our advertising campaigns

• Reach people who have previously interacted with our website or advertising, where permitted by applicable law

Third-party advertising platforms may collect information in accordance with their own privacy policies.

You can manage certain advertising and tracking preferences through the relevant third-party platforms and your browser or device settings.

9. Cookies

Our website may use technologies associated with website functionality, analytics and advertising.

Where cookies or similar technologies are used by our website or third-party services, they may be used to support website functionality, understand website usage and measure marketing performance.

You can generally control or restrict cookies through your web browser settings. Disabling certain technologies may affect the functionality or performance of parts of the website.

10. Disclosure of Personal Information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

Depending on our business operations, information may be disclosed to or accessed by:

• Our employees and authorised personnel

• Contractors and professional advisers

• Website, hosting and technical service providers

• Email and communications service providers

• Analytics and advertising providers

• Technology and software providers

• Service providers assisting us with business operations

• Government, regulatory or law enforcement bodies where required or authorised by law

We do not sell personal information to third parties for their own unrelated marketing purposes.

We take reasonable steps to ensure that third parties who handle personal information on our behalf handle that information appropriately.

11. Overseas Disclosure and Storage

Some technology, hosting, analytics, advertising, email or other service providers used by businesses may operate or store information outside Australia.

As a result, personal information provided to Pramukh Homes may potentially be accessed, processed or stored by service providers located outside Australia.

Where applicable, we will take reasonable steps to ensure that personal information is handled in accordance with applicable privacy obligations when it is disclosed to an overseas recipient.

The specific location of overseas service providers may change as our technology and service providers change.

12. How We Store and Protect Personal Information

Pramukh Homes takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Enquiry information submitted through our website is received through our business email system.

We use reasonable administrative, technical and organisational measures appropriate to the nature of the information we hold.

However, no method of electronic transmission, storage or communication can be guaranteed to be completely secure.

If we become aware of a data breach that is likely to result in serious harm and notification is required under applicable law, we will take the steps required by the relevant privacy legislation.

13. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, manage our business relationship with you, comply with legal obligations, resolve disputes and maintain appropriate business records.

When personal information is no longer required, we may securely delete, destroy or de-identify it where reasonably practicable and appropriate.

14. Access to Your Personal Information

You may request access to personal information that Pramukh Homes holds about you.

To make an access request, contact us at:

info@pramukhhomes.com.au

We may need to take reasonable steps to verify your identity before providing access to personal information.

We will generally respond to access requests within a reasonable period and in accordance with applicable privacy laws.

There may be circumstances where access cannot be provided or can only be provided in a limited way, where permitted or required by law.

15. Correction of Personal Information

We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.

If you believe information we hold about you is incorrect, incomplete or out of date, you may request that we correct it.

Please contact:

info@pramukhhomes.com.au

We will consider and respond to correction requests in accordance with applicable privacy laws.

16. Privacy Complaints

If you believe that Pramukh Homes has handled your personal information in a way that does not comply with applicable privacy laws or this Privacy Policy, you may make a privacy complaint.

Please contact us at:

Email: info@pramukhhomes.com.au
Phone: +61 433 899 026

When making a complaint, please provide enough information for us to understand the issue and, where possible, details of the relevant interaction or information involved.

We will review and investigate privacy complaints and respond within a reasonable period.

If you are not satisfied with our response, or if you believe your complaint has not been appropriately resolved, you may contact the Office of the Australian Information Commissioner (OAIC).

You can find information about making a privacy complaint through the OAIC’s website.

17. Third-Party Websites and Social Media

Our website may contain links to third-party websites, including social media platforms such as Instagram, Facebook and WhatsApp.

If you follow a link to a third-party website or interact with us through a third-party platform, that platform’s own privacy policy and terms may apply.

Pramukh Homes is not responsible for the privacy practices, security or content of third-party websites or platforms.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

18. Children’s Privacy

Our website and services are intended primarily for adults and prospective homeowners, clients and other individuals seeking building-related services.

We do not knowingly collect personal information from children for marketing purposes.

If you believe a child has provided personal information to us without appropriate consent, please contact us at info@pramukhhomes.com.au so we can review the matter and take appropriate action.

19. Your Choices

You may choose not to provide certain personal information to us.

However, if information is necessary for us to respond to an enquiry, provide a service or enter into an agreement with you, choosing not to provide that information may mean that we are unable to provide the requested service or respond fully to your enquiry.

You may also contact us at any time to:

• Request access to your personal information

• Request correction of your personal information

• Withdraw consent where applicable

• Opt out of marketing communications

• Make a privacy enquiry or complaint

20. Changes to This Privacy Policy

Pramukh Homes may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or applicable privacy requirements.

Any updated version will be published on this page with a revised Last Updated date.

We encourage you to review this Privacy Policy periodically.

21. Contact Us

If you have any questions about this Privacy Policy, how we handle personal information, or wish to make a privacy request or complaint, please contact us:

Pramukh Homes
Bungarribee, NSW 2767, Australia

Phone: +61 433 899 026
Email: info@pramukhhomes.com.au
Website: www.pramukhhomes.com.au

Last Updated: 10 September 2026